Online Shopping FAQ

Thanks for choosing Old Firehouse Books for your shopping needs! If you are looking to order online, here are a few frequently asked questions regarding our online store.

I love the convenience of shopping online but I'd rather support independent bookstores. Is this a thing?

It is a thing! Many bookstores are members of the ABA (The American Booksellers Association), a not-for-profit trade organization that works to help independent bookstores grow and succeed. The ABA offers its members a state-of-the-art online store that offers customers the same ease and convenience of a national corporation. The webstore has access to a database of nine million titles, audiobooks, and e-books, in addition to connecting directly with our own inventory.

Wow! Does that mean I can order any book I find on your website?

Unfortunately, no. While most of the books in our web store can be ordered, occasionally you will find a rare or out-of-print title that is actually unavailable despite its listing. If a book is marked "Hard To Find", "Special Order", or "Call/Email for Price" (under the Add To Cart button), we suggest that you call the store at 970-484-7898 or email to check availability before ordering. We also recommend you call to double check regarding any books that are listed at "On Our Shelves Now" to be sure they are in fact in the store. 

It's been two weeks! Where's my book?!

Check your email! Sometimes there are issues with an order, like the book isn't the same price as listed on our website or maybe it's going to take much longer to arrive than we'd like. We want your book buying process to be as pleasant as possible, so if we see that we need to charge you more or if the book isn't going to arrive in the standard 3-5 business days, we will notify you via email before completing the order and charging your credit card. Once you confirm that you're okay with any changes, we will complete the order. Our policy is clear and concise communication with our customers and we will do whatever we can to prevent surprise charges or delays.

Can I order used books on your website?

All of the books listed in our web store are new, but if you are looking for a used copy of a particular title, simply send us an email or call and we will try to track one down for you.

I have an Old Firehouse Books membership, can I use my accrued trade credit on online purchases? 

Unlike our in-store point of sale, the web store does not automatically apply any of the credits or rewards that are on your account. If you would like to use your member benefits on an online purchase, leave us an Order Comment with your account information (name and phone number) and we will make sure you are charged the correct amount. Additionally, you can choose to pay for the book at the store where we will be able to apply any discounts.

Can I reserve a book online without entering my credit card information?

Certainly! While checking out, simply select Pay At Store under payment methods. We can hold a book behind the front desk for you for 7 days. 

Do you sell gift cards and can I get them online?

Yes! We sell gift cards in any denomination you would like, and you can buy them online, in store, or over the phone! We can mail them to you or keep them in the store for pick-up. 

I have a question that isn't included here and I'm scared!

Fear not! Shoot us an email at or call 970-484-7898 and one of our cheerful & knowledgable booksellers will help you out. 







Old Firehouse Books

232 Walnut Street Old Town Fort Collins, CO 80524 


Store Hours

Monday - Thursday 9:00am to 8:00pm, Friday & Saturday 9:00am to 9:00pm & Sunday 9:00am to 6:00pm 

Trade Desk Hours 

Monday - Saturday 10:00am to 5:00pm & Sunday - 12:00pm to 4:00pm